Mac Support

 

Based in Ramsgate and London, Mac Medicine is run by Ali Musa, an Apple Mac expert with 30 years' experience in all things Apple and specialising in creative workflows. Mac Medicine’s clients range from home users, artists, gallerists, architects, fashion designers, historians, photographers and even bee keepers! With an intuitive understanding of creative process, Mac Medicine offers friendly, jargon-free, one-to-one problem solving, training and support. For in-person support in your home or business, I am available in London and also Thanet (Ramsgate, Broadstairs, Margate). If you are anywhere else in the world, I can assist you remotely.

Remote support

Need help today? I can connect remotely to any device anywhere in the world to resolve issues and assist with whatever you wish to achieve. Contact me to arrange a support session.

Click on the biscuits to download my remote support software.

 

training and
problem solving

 

Technology should support your work — not slow it down.

Whether you’re completely new to Mac or already confident but feeling stuck, I help you simplify, organise and take control of your digital world. From managing files properly to refining complex creative workflows, there is almost always a calmer, more efficient way to work.

Need help building a website? Designing printed material? Collaborating with others? Batch-processing hundreds of images? Retouching professionally?

Whatever you’re trying to achieve, I’ll show you how to do it properly — and with less stress.

This isn’t generic training. It’s practical, tailored support built around how you think and work.

Creative Support for
Creative People

As someone who works with artists, designers and small creative businesses, I understand that your tools need to feel intuitive.

I can help you:

  • Build beautiful, professional portfolios

  • Create stylish email campaigns

  • Organise and manage large image libraries

  • Produce visual mock-ups of artwork in exhibition spaces

  • Design scaled vinyl lettering for gallery walls

  • Develop efficient capture-to-output workflows

Your creativity comes first. The technology simply needs to keep up.

Get Help With…

Parental Controls

Confidently manage your child’s online experience across your Apple devices. Set healthy boundaries, control screen time, and understand what’s happening — without constant worry.

Wi-Fi & AirPlay

Eliminate Wi-Fi dead spots and make your home network reliable. Stream music and video seamlessly to your AirPlay speakers and TVs without frustration.

Filing & Workflow

Create a clear, logical filing system where everything has its place — and access it across all your devices. No more hunting for lost files.

Managing & Editing Images

Develop an efficient workflow to capture, organise and process your images. From Apple Photos to Adobe Photoshop, learn how to edit confidently and professionally.

Networking & File Sharing

Need shared storage for a team? I can set up high-speed local network storage (such as Synology) with secure remote access. Prefer cloud solutions like Google Workspace or Microsoft 365? I’ll help you structure users, permissions and security properly so your data is protected and easy to access.

Web Hosting, Domains & Email

Set up professional web hosting, manage domains and DNS records correctly, and configure reliable email hosting. Migrating from one provider to another? I’ll make sure nothing important gets lost.

Password Management

Keep all your passwords secure and synced across your devices. Need to share access safely with family members or colleagues? There’s a secure way to do that too.

Remote Support

Small problems rarely stay small. With remote support, you can get quick help when something isn’t working — before it disrupts your work or creativity.

 

Accessibility

 

Your Apple devices can do far more than most people realise.

Built into every Mac, iPad and iPhone are powerful accessibility features designed to make technology easier to see, hear, control and use — whatever your situation. The challenge? Many people don’t know the features exist, or don’t know how to set them up properly.

Visual impairment

If you have a visual impairment, we can explore tools like VoiceOver, Zoom, display customisation, colour filters and text size adjustments — all tailored so your screen works for you, not against you.

Mobility support

If using a keyboard or mouse is uncomfortable or difficult, we can set up Voice Control and Dictation so you can navigate your Mac and write emails just by speaking. Apple devices even support head tracking and switch control, allowing you to move the pointer or perform actions without traditional input devices.

Sometimes it’s not about a diagnosis — it might simply be fatigue, poor eyesight, arthritis, or wanting an easier way to work. Small adjustments can make a huge difference.

I offer patient, practical setup and training in your home (or remotely).

Discover features you didn’t know existed and learn how to use them confidently

Accessibility isn’t a specialist add-on — it’s built into your device already. You just need someone to unlock it. If you’d like your technology to feel easier, more comfortable and more empowering, contact me.

 

web design

 

Your website should feel like a natural extension of your work — clear, confident and easy to navigate.

Simple and intuitive

Mac Medicine creates clean, intuitive websites tailored to the way you work and the audience you want to reach. The focus is always on clarity, elegance and ease of use — no clutter, no unnecessary complexity.

Manage your content

Just as importantly, you’ll be able to manage your own content without needing technical expertise. Update text, add images, publish news or projects — all with confidence and control.

Squarespace and Wordpress

I specialise in Squarespace and WordPress, building sites that are reliable, flexible and built to grow with you.

Recent projects have included websites for a book publisher, contemporary artist, architect, designer, landscape gardener and writer — each one shaped around the client’s personality and professional goals.

If you’re ready to refine your online presence or start something new, get in touch and let’s discuss your website.

 
 

computers for schools

Every child deserves the tools they need to learn and thrive — and for many families, a reliable computer at home still isn’t a given.

Since 2015 Mac Medicine’s Computers for Schools scheme has been giving new life to old Macs and bringing technology into classrooms and homes where it can make a real difference. When you donate your old Apple device, I securely erase all your data at no cost, giving you peace of mind before the machine is refurbished and passed on to a local school or student in need.

Even today, many children grow up without access to a computer, which can make homework, research, and developing digital skills much harder.

Disadvantaged pupils in England are significantly less likely to achieve strong results in key assessments. Only around 26 % of disadvantaged pupils achieved a grade 5 or above in both GCSE English and maths, compared with about 53 % of other pupils — an attainment gap of roughly 28 percentage points.
— Joseph Rowntree Foundation, 2024

Have an old Mac to donate?
Your “just upgraded” Mac could be exactly the boost a young learner needs to level the playing field.

 
 

contact

Want to discuss a design project or learn how to achieve your creative goals? Let’s talk. Or maybe you need help solving a technical issue? Let’s fix it. Use the form below or call me on +44 (0) 7968 271048.
If you are based in Thanet, Kent (Ramsgate, Broadstairs, Margate) or London, get in touch to discuss your needs.