Mac Support

 

Based in Ramsgate and London, Mac Medicine is run by Ali Musa, an Apple Mac expert with 30 years' experience in all things Apple and specialising in creative workflows. Mac Medicine’s clients range from home users to artists, gallerists, architects, fashion designers, historians and photographers. Even bee keepers! With an intuitive understanding of creative process, Mac Medicine offers friendly, jargon-free, one-to-one problem solving, training and support. For in-person support in your home or business, I am available in London and also Thanet (Ramsgate, Broadstairs, Margate). If you are anywhere else in the world, I can assist you remotely.

Remote support

Need help today? I can connect remotely to any device anywhere in the world to resolve issues and assist with whatever you wish to achieve. Contact me to arrange a support session.

Click on the biscuits to download my remote support software.

 

training and
problem solving

 

Whether you are a beginner or an advanced user, learn how to manage your files, streamline your workflow, and take control of your technology to prioritise your creativity. Need a new website? Or printed material? Or learn how to collaborate with others, batch process files and retouch images. Whatever you need, there is a simpler, more effective way to achieve it.

Creative solutions

Learn how to create attractive portolios of your work, produce a stylish email campaign, organise and manage your image libraries. Create visual mock-ups of artworks for exhibitions spaces, design scaled vinyl text for gallery walls. Whatever your creative practice, Mac Medicine offers training and creative solutions that complement your way of thinking.

Get help with…

Parental Controls
Manage your child’s online experience from any Apple device.

Wi-fi and Airplay
Get rid of those dead spots in your wi-fi network and stream music and video to Airplay compatible devices

Filing and workflow
Create a powerful and intuitive filing system with a place for everything and access it acros your devices.

Managing and editing images
Create an efficient workflow to capture, organise and process your images. Get training in Photoshop to make the most of your images.

Networking and file sharing
Need a server for sharing files with a team? Enjoy local high speed network attached storage (Synology) with remote access for when you’re on the go, or cloud storage (Google Workspace or Microsoft 365). Mac Medicine can implement a server with users, permissions, teams and strong security to protect your data.

Web hosting, email hosting and email migration
Get help setting up a professional web hosting account, managing domains and DNS records and professional email hosting.

Password management
Have all your passwords securely stored and at your finger tips on all your devices. Need to share passwords with family memebers, there’s a solution for that, too.

Remote support
Don’t let the small problems become big problems. Using remote support, you can get help when you need it to prevent issues eating up your time.

 

Accessibility

 

Your Apple devices can do far more than most people realise.

Built into every Mac, iPad and iPhone are powerful accessibility features designed to make technology easier to see, hear, control and use — whatever your situation. The challenge? Many people don’t know the features exist, or don’t know how to set them up properly.

Visual impairment
If you have a visual impairment, we can explore tools like VoiceOver, Zoom, display customisation, colour filters and text size adjustments — all tailored so your screen works for you, not against you.

Mobility support
If using a keyboard or mouse is uncomfortable or difficult, we can set up Voice Control and Dictation so you can navigate your Mac and write emails just by speaking. Apple devices even support head tracking and switch control, allowing you to move the pointer or perform actions without traditional input devices.

Sometimes it’s not about a diagnosis — it might simply be fatigue, poor eyesight, arthritis, or wanting an easier way to work. Small adjustments can make a huge difference.

I offer patient, practical setup and training in your home (or remotely).

Discover features you didn’t know existed

Learn how to use them confidently

Accessibility isn’t a specialist add-on — it’s built into your device already. You just need someone to unlock it. If you’d like your technology to feel easier, more comfortable and more empowering, contact me.

 

web design

 

Mac Medicine creates simple and intuitive website designs that are tailored to each client's needs. And you can manage the content yourself with little or no technical knowledge so you have total control. Specialising in Squarespace and Wordpress, recent sites have been for a book publisher, contemporary artist, architect, designer, landscape gardener and a writer.

To discuss your new website and develop your online presence contact me.

 
 

computers for schools

Mac Medicine’s Computers for Schools scheme has been running since 2015.  Clients can donate their old computers to Mac Medicine and in return their data will be securely erased at no cost, ensuring their privacy is not at risk, before passing the Mac on to a local school.

Even today, there are many families with no computer at all and children are restricted in terms of their learning.

There is a powerful link between poverty and academic performance. In 2012 only 37% of children eligible for Free School Meals got an A* to -C grade in English & Maths compared to 63% of all the other children; a 26% point gap (DfE).
— Judith Burns, BBC News education reporter

Just upgraded? Your old Mac could make a huge difference to someone. If you would like to donate, please get in touch.

 
 

contact

Want to discuss a design project or learn how to achieve your creative goals? Let’s talk. Or maybe you need help solving a technical issue? Let’s fix it. Use the form below or call me on +44 (0) 7968 271048.
If you are based in Thanet, Kent (Ramsgate, Broadstairs, Margate) or London, get in touch to discuss your needs.